As the saying goes, ‘Customer is the king’, consumer service jobs are among the most important roles in any company. In 2023, many lucrative job opportunities in this sector can help you make a good living.
This article dives into the top 17 high-paying jobs in consumer services. These positions not only offer generous salaries but also come with awesome perks.
You’ll get a glimpse of each role, its typical salary, and the skills you need to enter the field. Armed with this knowledge, you can confidently decide on a career switch or find a new job.
What are the best consumer service jobs in 2023?
Customer Service Representative
Average salary per year in the US: $35,984
Annual growth rate: 2.51%
Education: High school diploma
Skills requirement: Good at communicating and interacting with people
Customer Service Representatives are the face of a company and the first line of customer support. They are in charge of answering client questions, resolving customer problems, and offering customer service assistance.
In 2023, customer service representatives are in demand as customer service will remain an important part of any successful business.
Customer service agents will be even more in demand as technology and automation advance because people can give consumers the kind of warm, individualized care that is impossible for automated customer service systems to deliver.
Product Manager
Average salary per year in the US: $109,659
Annual growth rate: 10% for an entry-level product manager
Education: Bachelor’s degree in business management or a related field
Skills requirement: Problem-solving, business communication, and research skills
Product Managers are the strategic minds behind the successful launch and ongoing support of products. They are responsible for overseeing the entire product lifecycle, from concept to launch and beyond.
They understand their target market, determine the best product features, and create pricing and distribution strategies.
The job of a Product Manager requires a good understanding of the product they manage and the industry they operate.
They must collaborate well with other divisions (such as engineering, marketing, sales, etc.) to make sure that their product launches well and remains profitable over time.
Marketing Manager
Average salary per year in the US: $114,604
Annual growth rate: 9.9%
Education: Bachelor’s degree in marketing or business or similar
Skills requirement: Business management, problem-solving, and leadership skills
You play a crucial part in promoting an organization’s goods and services, increasing sales, and building brand recognition as a marketing manager.
Marketing managers are responsible for utilizing promotional tactics such as advertising, digital marketing, public relations, and promotional events to reach target audiences.
They also collaborate with the sales team, develop marketing plans and strategies, analyze data, and measure the effectiveness of campaigns.
Flight Attendant
Average salary per year in the US: $82,426
Annual growth rate: 21%
Education: High school diploma
Skills requirement: Good customer service, communication, and interpersonal skills
Flight Attendants make sure that customers have a fun and safe trip by helping with in-flight service and meeting their travel needs.
As a flight attendant, you may need to provide special assistance to children, the elderly, and disabilities.
Also, you inform passengers about the journey, including any modifications to the flight path, the weather, and the latest amenities offered in flight.
The job of a Flight Attendant requires the ability to handle stress and multitask in a constantly changing environment.
Financial Analyst
Average salary per year in the US: $78,662
Annual growth rate: 9%
Education: At least a bachelor’s degree in finance or related fields.
Skills requirement: Accounting, problem-solving, interpersonal, and presentation skills
Financial analysts are in high demand in consumer service fields due to the importance of their role in analyzing financial data and interpreting it to inform business decisions.
Financial analysts use their expertise to create forecasts, analyze investments and recommend strategies for their clients.
Financial analysts are skilled in data analysis, market analysis, and decision-making. They have strong technical skills and an understanding of market trends, financial modeling, and economics.
Management Consultant
Average salary per year in the US: $104,981
Annual growth rate: 4.10%
Education: Bachelor’s degree in related fields
Skills requirement: Business management, customer service, and communication skills
To assess their sales data, create strategic goals, and help execute new procedures and processes, businesses are turning to management consultants.
Management consultants can offer vital guidance on enhancing customer service while enhancing customer service while also helping firms raise their productivity and profitability.
The demand for management consulting is expected to continue to increase in the coming years. So, there is a high chance to build a career as a management consultant.
Front desk manager
Average salary per year in the US: $53,505
Annual growth rate: 9%
Education: High school diploma or GED
Skills requirement: Strong communication, listening, problem-solving, and scheduling skills
Front Desk Managers play a key role in any consumer service business, as they are responsible for managing the customer service team and ensuring a positive customer experience.
A Front Desk Manager works closely with both customers and staff to effectively manage customer inquiries, provide customer support, and handle customer complaints.
A Front Desk Manager’s duties include scheduling customer service representatives, coordinating and managing customer interactions, and ensuring compliance with company policies and procedures.
With the increasing demand for knowledgeable and experienced customer service professionals, the outlook for Front Desk Manager positions is expected to remain strong for the foreseeable future.
Business Development Manager
Average salary per year in the US: 131,466
Annual growth rate: 8%
Education: Bachelor’s degree in business, marketing, or a related field
Skills requirement: Project management, negotiation, communication, and interpersonal skills
Business development managers are in charge of expanding the customer base, developing and implementing marketing strategies, designing customer service solutions, and cultivating connections with important stakeholders.
Business Development Managers might also be involved in managing budgets and developing new products or services.
A successful Business Development Manager possesses strong interpersonal, communication, strategic planning, and organizational skills. Furthermore, they have a good understanding of their target market and are knowledgeable about the industry, competitors, and emerging trends.
Event Planner
Average salary per year in the US: $53,175
Annual growth rate: 11.2%
Education: Bachelor’s degree in event management or a related field
Skills requirement: Communication, negotiation, problem-solving, and networking skills
Event planners are responsible for designing and managing events from small corporate gatherings to large-scale conventions and conferences.
Event planners need to be knowledgeable about the most recent event planning trends and the fundamentals of marketing and event management. They need to be comfortable with public relations and effectively manage personnel resources.
With a combination of creativity, an understanding of how to use current technology, and an eye for detail, event planners can be successful in one of the best-paying jobs in consumer service in 2023.
Receptionist
Average salary per year in the US: $37,176
Annual growth rate: 11%
Education: High school diploma or GED
Skills requirement: Good communication, problem-solving, interpersonal and multitasking skills
Receptionists are a crucial component of any company or organization. They are the first point of contact for visitors, clients, and customers.
The roles of receptionists vary, from taking in deliveries to providing information and directions, to handling simple administrative tasks. Receptionists ensure that all visitors or customers are taken care of promptly and professionally.
Receptionists should be familiar with standard office programs like word processors, spreadsheet programs, and customer relationship management (CRM) software in addition to the necessary skills.
Additionally, receptionists should be able to multitask in a hectic environment and get along well with both customers and coworkers.
Social Media Manager
Average salary per year in the US: $54,765
Annual growth rate: 23.6%
Education: Bachelor’s degree in communication, marketing, or related fields
Skills requirement: Good communication skills, digital marketing skills, creativity, and ability to make connections
The need for knowledgeable and seasoned social media managers is steadily rising as social media usage rises.
A social media manager creates content, interacts with customers and potential customers, and manages an organization’s presence on various social media platforms.
The expansion of a brand’s reach and raising consumer awareness of the company’s goods and services are major tasks for social media managers.
A successful social media manager should be well-versed in communication, organization, and data monitoring and analysis. The best job prospects have degrees in marketing, public relations, or a related field along with experience using social media.
Project Manager
Average salary per year in the US: 95,000
Annual growth rate: 7%
Education: Bachelor’s degree in business management or related fields
Skills requirement: Leadership, problem-solving, communication, and collaboration skills
Project Managers oversee and coordinate tasks such as planning, budgeting, scheduling, resource allocation, and quality control.
Project Manager ensures that projects are completed on time and within budget.
Project Managers should be well-versed in industry trends and consumer service practices, and must possess excellent organizational and communication skills to be successful.
Bank Teller
Average salary per year in the US: $64,607
Annual growth rate: 3.71%
Education: At least a high school diploma
Skills requirement: Balance allocation, problem-solving, and attention to detail skills,
Bank tellers provide daily critical support to the banking system by attending to a variety of customer service-related tasks and interacting with customers.
This includes transactions such as deposits and withdrawals, helping customers open accounts, providing customer service assistance, maintaining customer records, handling cash, balancing the teller drawer, and ensuring the security of bank assets.
To excel in this role, bank tellers must possess attention to detail, exceptional customer service skills, and a friendly attitude. Bank tellers must also know about their bank’s products and services and any changes or regulations that affect the banking industry.
Also, read about the best transcription jobs.
Online Chat Support
Average salary per year in the US: $39,295
Annual growth rate: 18%
Education: High school diploma
Skills requirement: Problem-solving, communication, and multitasking skills
Online chat support has become one of the most versatile and powerful customer service jobs available these days. It enables businesses to offer customer service at any time, from anywhere.
There is a high demand for knowledgeable individuals who can support customers via online chat due to the growth of online customer service.
You need expertise in customer service, customer service software, and computer technology to work in this industry.
To effectively serve customers and be able to address their inquiries, you must be knowledgeable about every facet of customer service.
Contact Center Manager
Average salary per year in the US: $90,500
Annual growth rate: 6.6%
Education: Bachelor’s degree in business or a related field
Skills requirement: Customer service, communication, interpersonal and relationship-building skills
The day-to-day management of customer service departments is the responsibility of contact center managers. They guarantee that customer inquiries are responded to promptly and effectively, and that customer service representatives are offering top-notch customer service.
The duties of a contact center manager include supervising compliance with company policies and procedures as well as supporting and training the customer service team.
Contact center managers must stay up to date on the latest customer service trends and technologies as the customer service sector develops and expands.
Future contact center managers should have excellent interpersonal and communication skills as well as the capacity to stay composed and focused under pressure. They should also be familiar with customer service principles and have an understanding of different customer service software and techniques.
CRM Coordinator
Average salary per year in the US: $55,780
Annual growth rate: 9%
Education: High school diploma or GED
Skills requirement: Excellent analytical, communication, and organizational skills
CRM Coordinators are responsible for planning, tracking, and analyzing all customer relations activities, and they must have excellent interpersonal and organizational skills.
CRM Coordinators must have a strong understanding of customer relations models, including customer segmentation, customer journey mapping, and lifetime value assessment. They must be able to develop, implement and manage strategies to improve customer relations.
To be successful in the role, CRM Coordinators must be organized, analytical, and have excellent communication skills.
With an understanding of customer relations and an aptitude for data analysis, CRM Coordinators have the potential to play a vital role in customer service operations.
Service adviser
Average salary per year in the US: $61,865
Annual growth rate: 1%
Education: High school diploma
Skills requirement: Problem-solving, decision-making, interpersonal and organizational skills
A service adviser offers advice and supports customers and handles their queries, complaints, and requests. They remain informed about new goods and services to give clients the best support possible.
A service advisor’s duties include marketing, customer service, sales, technical support, and product education. These responsibilities will vary depending on the company.
Also, read about the best online jobs for teens.
Conclusion
The consumer service industry is a highly competitive one. There is no “one size fits all” job, as each position requires its unique skills and attributes.
The 17 Best paying jobs in consumer service in 2023 have been highlighted above, each of which provides different levels of income and job satisfaction.
It may be hard to decide which career path to pursue, but it is important to select one that suits your skills and interests best.
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